What You Can Buy on JobCharcha
JobCharcha sells digital access only — individual premium mock tests, aspirant subscription passes, and employer credit/subscription plans. Nothing is physically shipped; every purchase unlocks access inside your account automatically once payment is confirmed by Razorpay.
Cancellation
- One-off purchases (e.g. a single premium mock test) are consumed immediately on purchase and cannot be "cancelled" after checkout.
- Subscription passes and employer plans do not auto-renew unless you're explicitly told otherwise at checkout; there is no recurring mandate to cancel. To stop using a plan, simply let it lapse at the end of its term.
When You're Eligible for a Refund
- You were charged but never received access (payment succeeded on Razorpay's side but the purchased test/plan did not unlock in your account).
- You were charged more than once for the same purchase due to a technical error.
- You were charged for a plan or test that was materially different from what was advertised at checkout.
Refund requests must be raised within 7 days of the transaction date. Once a mock test's questions have been opened and attempted, that specific test purchase is no longer refundable — the content has been delivered and consumed.
How to Request a Refund
Email support@jobcharcha.com (or use the Contact page) with your registered email address, the payment ID or date, and the reason for the request. We review each request manually and respond within 3–5 business days.
Refund Timeline
Approved refunds are issued to your original payment method via Razorpay. Once processed on our side, banks and card networks typically take 5–7 business days to reflect the credit — this part of the timeline is outside JobCharcha's control.