Customer Service Associate (CRP CSA-XV)

EDUCATIONAL QUALIFICATION: - A Degree (Graduation) in any discipline from a University recognised by the Govt. of India or equivalent qualification recognized by the Central Government - Proficiency (reading, writing, speaking, understanding) in the specified local language of the State/UT applied for - Computer Literacy: Certificate/Diploma/Degree in computer operations or Computer/IT as a subject in High School/College - Ex-Servicemen without civil qualifications: Matriculate with Army Special Certificate of Education (after 15+ years service) SALARY: - Basic Pay: ₹24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480 - CSA eligible for allowances & perquisites as per rules of the Participating Bank AGE LIMIT: - Minimum 20 years, Maximum 28 years (as on 01.08.2025) - SC/ST relaxation: 5 years - OBC (Non-Creamy Layer) relaxation: 3 years - PwBD relaxation: 10 years - Ex-Servicemen/DESM relaxation: actual military service + 3 years (8 years for DESM SC/ST), max age 50 years - Widows/Divorced/Legally separated women: age concession up to 35 years (Gen/EWS), 38 years (OBC), 40 years (SC/ST) VACANCY DETAILS: - Approximately 10,819 posts (indicative) of Customer Service Associate distributed across 11 Participating Banks in all States/UTs of India (State-wise/Bank-wise breakup provided in Annexure I of notification) - Vacancies are dynamic and subject to actual requirements reported by Participating Banks APPLICATION FEE: - SC/ST/PwBD/ESM/DESM: Rs. 175 (inclusive of GST) - All others: Rs. 850 (inclusive of GST) - Payment mode: Online SELECTION PROCESS: - Stage 1: Online Preliminary Examination - Stage 2: Online Main Examination - Stage 3: Local Language Proficiency Test (LLPT) - qualifying in nature - Stage 4: Provisional Allotment HOW TO APPLY: - Step 1: Visit official IBPS website www.ibps.in and click on CRP CSA link - Step 2: Register with basic details to generate Provisional Registration Number and Password - Step 3: Upload photograph, signature, left thumb impression, hand-written declaration and other documents as per specifications - Step 4: Pay Application Fee/Intimation Charges online - Step 5: Submit the application and take a printout for future reference IMPORTANT NOTES: - Online Registration window: 01-08-2025 to 21-08-2025 - Recruitment done on State/UT-wise basis; candidates can apply for vacancies in only ONE State/UT - Candidates must be proficient in local language of the State/UT applied for; 10th standard mark sheet in that language exempts from LLPT - Provisional allotment valid for one year from date of allotment or until fresh allotment, whichever earlier - Reserve list of approximately 30% of vacancies maintained under each category - Credit history: candidates must maintain healthy credit score as per Participating Bank policy at time of joining

A Degree (Graduation) in any discipline from a University recognised by the Govt. of India; proficiency in local language of the State/UT applied for; Computer Literacy mandatory